Redesigning a Mobile Banking Dashboard for Clarity and Trust

Nov 14, 2023

Project Overview

This case study explores my approach to overhauling the home dashboard of a well-established mobile banking app. The redesign challenged me to deliver a clearer, more accessible experience—especially for users with diverse financial literacy levels.

Problem

  • Usability testing exposed confusion about key account information due to cluttered UI and lack of hierarchy.

  • Feature creep had led to an overwhelming first screen, causing anxiety for both new and returning users.

  • Stakeholders needed a trustworthy, reassuring interface that could scale with additional product offerings.

Process

  • Analyzed data from usage analytics and conducted contextual inquiry with daily and infrequent users.

  • Developed quick-win wireframes focusing on information architecture, spacing, and visual hierarchy.

  • Collaborated with visual designers to ensure accessible contrast and calm, brand-appropriate color usage.

  • Validated interactive prototypes in moderated usability studies, refining navigation and dashboard actions.

Decisions

  • Established a consistent visual rhythm: simplified primary actions at the top, secondary info below the fold.

  • Introduced a card-based layout utilizing generous padding and clear typographic hierarchy.

  • Added a persistent support callout, making customer help one tap away without interrupting task flow.

Outcomes / Learnings

  • Usability success rate jumped from 71% to 95% for key user tasks.

  • User satisfaction survey scores increased, with particular praise for decreased overwhelm and clear account status.

  • Learned that decluttering is not just about removing—it's about surfacing the right things, at the right time, for each user.

Case Study: Deep UX Process Breakdown

This case study explores the end-to-end UX process behind a real product, illustrating rigorous research, problem framing, and design decisions. It highlights the balanced approach of meeting user needs and business goals, showcasing the impact of thoughtful UX on deliverables and long-term outcomes.

Problem

The product faced low user engagement due to unclear navigation and overwhelming complexity. Stakeholder interviews and analytics revealed friction in core flows that hindered both adoption and return use.

I love turning complex problems into simple, beautiful, and user-friendly experiences. With a strong focus on UX/UI, I design products that not only look great but also feel effortless to use.

Process

A practical design sprint approach was used: starting with focused user research, mapping journeys, exploring alternatives, and validating low-fidelity prototypes. Key insights drove iterative improvements throughout.

Decisions

Intentional simplification guided every decision. We prioritized discoverability, reduced visual noise, and built clear hierarchies. Tools like Figma, Maze, and heuristic evaluation accelerated feedback and hands-on iteration.

Outcomes & Learnings

User satisfaction scores improved by 30%, and the product saw a 22% boost in task completion rate. The process confirmed that good UX is about reducing complexity, not adding features—learnings now applied across all new work.